LINE WORKS Privacy Policy

Works Mobile Japan Co., Ltd. ("we", "us", "our") handles personal information as described below to offer LINE WORKS service (the "Service"). We will comply with the law regarding personal information, various guidelines, and international standards, and will do our utmost to protect your personal information.

1. Definition of personal information

As used in this Privacy Policy, "personal information" is defined as information concerning living individuals, information in particular that can identify a specific individual, such as name, e-mail address, or telephone number. Even if the specific information alone cannot identity an individual, information that can be easily combined with other pieces of information to identify a person is considered personal information.

2. Collected information and its usage

  1. (1) We collect personal information from users registered to use the Service as follows: We will collect personal information when you register as a member on our website, and will also gather personal information that may be entered for the use of services at a later time.
  2. (2) We will collect personal information from registered users as follows:
    • A. We use cookies to retain the features and login sessions users have created. In addition, we use cookies to better understand website access time amount and forms of usage to provide a better service.
    • B. In the process of using the Service, IP addresses, device information, and log information will be collected.
  3. (3) In addition, in the process of providing paid Services, we may collect payment information. Furthermore, we may collect contact information and addresses when carrying out promotions and accepting customer inquiries.

3. Purpose of using personal information

We will use collected personal information for the following purposes:

  1. (1) Used for membership registration, identity verification, and the prevention of unauthorized use.
  2. (2) Used for the management of Services such as the notification of relevant customer information, response to customer inquiries, questionnaires, campaign raffles and the delivery of goods.
  3. (3) Used for payment and other functions when using paid Services.
  4. (4) Used for statistics on service usage, development of new services, and marketing/advertisement announcements.

4. The shared use of collected information with third-party sponsors and cosigners

  1. (1) We will not provide your personal information to third parties except in the following cases:
    • A. When you give prior consent
    • B. When there are sufficient grounds to conclude that the you have violated the terms of use, personal information may be disclosed to protect our rights, property, and Services.
    • C. In cases where it is necessary for the protection of human life or property and your consent of cannot be reasonably obtained.
    • D. In cases where it is necessary for a national agency, local public entity, or co-signer to cooperate in carrying out the affairs prescribed by laws and regulations, and obtaining your consent could possibly interfere with said affairs.
    • E. In the case that we or our business is merged, split, or otherwise succeeded to a third party, your personal information may be transferred.
    • F. In cases which are acceptable under the Personal Information Protection Act or other laws and regulations.
  2. (2) We may entrust all or part of the personal information acquired to outside parties to the extent necessary for achieving the "Purpose of using personal information". When we entrust personal information to a third party, we carefully examine their qualifications, and at the time of contract we will create a structure that will be managed appropriately so the third party transferee can manage personal information safely. In particular, we will manage data through our affiliate company in order to safely manage personal information and establish a disaster restoration center overseas to ensure the safety of the Service.
  3. (3) If a business partner is needed in cooperation with us, we may share your personal information with this partner. In this case, we will jointly use this information after announcing to customers the purpose of use, name of business partner, type of information, and the name of administrator.

5. Safety management

We set up administrators for the protection of personal information and we will implement appropriate safety control measures to prevent unauthorized access, loss, destruction, falsification, and leakage of private information.

6. User rights

The customer may request disclosure, correction, addition, deletion, suspension, or deny third party’s use of personal information. For such requests, please contact the address listed in 10) Inquiries concerning personal information. We will promptly respond to requests based on the Personal Information Protection Law. However, disclosure of personal information may be restricted in the following cases, and furthermore, upon request, a separate disclosure fee may be put in place:

  1. (1) In cases where there is a risk of harm to the life, property, or other rights or interests of the person or the third party through disclosing personal information.
  2. (2) In the case that there is a risk that a request for disclosure of personal information may cause a serious hindrance to our business.
  3. (3) In the case disclosure of personal information violates laws and regulations.
  4. (4) In the case where it cannot be confirmed that the request for personal information disclosure was made by the individual in question.

7. Usage of analysis tools

We use Google Analytics, a service of Google Inc. (hereinafter referred to as "Google"), in order to understand the usage status of customers for the purpose of improving quality of services and websites operated by us. We use the information collected and analyzed by Google Analytics (frequency of visits to the site, page visits, etc.) for the sole purpose of improving the quality of our Service and the website operated by us.
The information collected by Google Analytics does not include any information that can be used to personally identify you, such as your name. Google Analytics uses cookies to gather information about your usage. The cookies published in Google Analytics are only available to Google. Information collected by Google is managed based on Google Analytics terms of service and Google’s privacy policy. If you wish to disable Google Analytics, you will need to install Google Analytics opt-out add-on to the browser you are using.

By using our Service and the websites operated by us, you consent to the data collection and processing that Google and our company conducts for the above-mentioned method and purpose.

Google Analytics Terms of Service
Google Inc. Privacy Policy
Google Analytics Opt-out add-on

8. Scope of use

This privacy policy does not apply to the act of collecting personal information on the website of another business linked to the Service. 
This privacy policy applies to customers of the Service only and does not apply to users who are authorized under the control of the customer.

9. Revision of privacy policy

When revising this privacy policy, we will promptly announce the date of revision and publish the revised contents on our website.

10. Inquiries about personal information

If you have any comments, questions, complaints, or inquiries concerning the handling of personal information by our company, please contact the address that follows.
Inquiries about personal information:

11. Governing Law, Jurisdiction and Language

1. Japanese laws and applicable rules will govern this privacy policy.
2. All disputes related to this privacy policy shall be submitted to the jurisdiction of the Tokyo District Court.
3. The Japanese language version of this privacy policy shall prevail over any translation thereof. This English translation is made available be for reference purpose only.

Amended February 2, 2017
Amended November 21, 2016
Established September 7, 2015