Mizuho BankMizuho Bank’s Individual Customer Retention Department, which develops various financial products, implemented LINE WORKS. The objective was to achieve more immediate and secure communication between sales representatives and support team: to build a system where the support team can provide instant answers to product inquiries from sales staff. Nowadays, employees use LINE WORKS to contact and exchange information with colleagues; this helps them to shorten working hours with improved efficiency. We interviewed Mr. Kajiwara, Mr. Nakamura, Mr. Suzuki, and Ms.
Kishuburo Co., Ltd.Since we can confirm ‘finishing touches’ of the construction site with photos, it is possible to issue accurate work instruction without visiting the workplace. By efficienating workflow, we managed 25% more cases in the peak season than the last year, and ultimately led us to improve our achievement record.
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