LINE Corporation Interview with Gamachi Genske
Enterprise IT Center,IT Support Department
Primary company communication tool is definitely LINE, which is the basis of our company. When joining a company, the employees register their LINE ID to LINE WORKS Contacts and use it company-wide. We have organizational level of groups such as Groups for IT support and HR department, as well as other groups made based on its unique characteristics such as nationality or hobbies. Each group actively exchanges information and contributes to the activation of communication. LINE WORKS is the communication tool used all across our affiliates. We assign ID to all the employees who have joined us, and basic tasks such as chatting, mail, calendar, bulletin board and file sharing are done through LINE WORKS. Slack is also used by employees who have a lot of contact with engineering teams and engineers.
Of course, we do not choose which tools to use solely depending on the job, but who we work with. That means, service planner working together with engineers also use Slack. While Slack feels like we are having a comfortable meeting with a lot of people in an open space, LINE WORKS feels like one-on-one meeting in a conference room. We are distinguishing the use of two different tools and use them in this way. We assign LINE WORKS accounts to all of our employees, including work consignment or dispatched employees and guide them to use the tool separately according to their work.
As the number of younger employees increases, we feel that the communication tools of the company are changing accordingly. It is changing from email to chat, and social networking systems. Also, more and more people are not going to use computers or keyboards. As a business operator running a communication application, we would like to practice the look and the way of the new tools for the changing times.
※ Dog pudding : To check the usefulness of testing or improving the beta version of the product and find out the problem for the improvement, while employees use their products or services on a daily basis.