Mizuho BankMizuho Bank’s Individual Customer Retention Department, which develops various financial products, implemented LINE WORKS. The objective was to achieve more immediate and secure communication between sales representatives and support team: to build a system where the support team can provide instant answers to product inquiries from sales staff. Nowadays, employees use LINE WORKS to contact and exchange information with colleagues; this helps them to shorten working hours with improved efficiency. We interviewed Mr. Kajiwara, Mr. Nakamura, Mr. Suzuki, and Ms.
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