Histoire Groupe is a fast-growing law firm based in the Kanto region. Histoire Groupe strongly puts a premium on the experience judicial scriveners provide to their clients, and many office workers are doing their best to support the legal services. We interviewed Yuki Murase, the manager of Histoire Groupe, about why they introduced LINE WORKS and what changed after.
We have grown rapidly since the very first opening in 2011, and the number of our judicial scriveners and office workers have increased accordingly. We didn’t use e-mail for internal communication, but when there was an urgent message from the client such as asking for the office location or notifying early/late arrivals, we used LINE to let the judicial scriveners know.
However, as the number of employees increased exponentially, we felt the need for business chatting tools other than LINE. With LINE, there was a concern for security issues since it was hard to control every group chat or communications of retired employees. In addition, we had problems matching employees’ faces with their LINE accounts, with more and more people participating in the group chat. But above all, the employees didn’t want their private LINE accounts used for work, which made us turn to LINE WORKS.
Also, our company needed a mobile-friendly communication tool for judicial scriveners, who are spending most of their time meeting or traveling with their clients outside the office, and only have a limited time to stay online. We have already tried different other communication tools, but most of them were difficult to use on mobile and failed to settle down after their trial period. In that respect, LINE WORKS was very easy to use with our smartphones, and we could naturally settled down to this tool without feeling any difficulties.
Real-time communication is perfectly available just like LINE. While LINE WORKS further provides an organizational contact feature, which is being used as a nominal list of employees. We can now easily recognize whether who is where, doing what. The visibility of all employees has also increased since the profile pictures and names of LINE WORKS accounts are easily matched to the actual person without confusion.